Answers in minutes

1red Casino: reach a real person in minutes

Live chat and phone answer in about a minute, and e-mail replies within six hours, any time, 24 hours a day, 7 days a week.

Start live chat UK Gambling Commission licensed

Paid out today

856,207 £

6,624 Playing now

UK licensed since 2006Regulated by the UK Gambling Commission, licence 24457-7599-R-107855. Independent audit by QUINEL, Gaming Laboratories International, and BMM Testlabs.

24-minute average payout£20M paid weekly to 142,000+ players. Withdraw from £8 to £50,000 per transaction.

256-bit TLS encryptionBank-grade data protection. Disputes handled by eCOGRA, the independent alternative dispute resolution body.

Reach a human

Three ways to a person who answers

Pick the channel that matches your question and the speed you need.

Faster than e-mail, any hour

Best for a stuck deposit or a bonus you cannot see. Live chat opens on the site and a person replies in about 1 minute, any hour of the day.

Open the chat

You want it in writing

Best for verification files, statements and anything you want in writing. Write to [email protected] and a reply lands within 6 hours, around the clock.

Write to support

Say it out loud instead

Best when you would rather talk it through. Call +44 20 2912 6713 (GMT) and someone picks up in about 1 minute, day or night.

Call the helpline

Help that fits

United Kingdom support, in your language and hours

The team answers United Kingdom players in the same time zone they play in.

How to reach us

UK phone+44 20 2912 6713

Time zoneGMT

LanguagesEnglish, German, Finnish, Norwegian

Support e-mail[email protected]

Who supervises

RegulatorUK Gambling Commission, 24457-7599-R-107855

Getting help

Gambling helpGamCare, BeGambleAware, GAMSTOP

The five details that speed everything up

Line these up first and the first reply usually finishes the job.

Registered e-mail address
Username on the account
Screenshot of the problem
Payment method name
Any reference already given

1red Casino desks

1red Casino department e-mail addresses

Each address reaches the team that owns your question, so nothing is handed on.

Account

General support[email protected]

Verification and documents[email protected]

Payments

Deposits and withdrawals[email protected]

Other requests

Complaints[email protected]

Privacy and data requests[email protected]

Business and partnerships[email protected]

Six Facts

Unlicensed sites hide this; here it is

Every name, number and address you would need to check us against the register.

The company

Legal name1red Casino Ltd

Company numberCompany No. 37189667 (United Kingdom)

AddressVictoria Road, London

The licence

RegulatorUK Gambling Commission

Licence number24457-7599-R-107855

Written contact

Support e-mail[email protected]

Support facts

One short answer instead of a long wait

Removes the worry that asking for help means a slow, complicated process with documents and delays.

trustCan I get my account verified the same day?+

Allow up to 17 hours for the checks to finish once your documents are in. Sending clear photos of all three items in one go is the main thing that keeps it to a single pass. You will hear from the verification desk as soon as the review closes.

trustWhen can I speak to someone at the weekend?+

Every channel runs 24 hours a day, seven days a week, so a Sunday at 3am is covered. Times here are GMT, which is the clock the desks work to all year. Live chat and phone both answer in about one minute on average.

trustWhat if I cannot remember which e-mail I used?+

Naming your full name, date of birth and the e-mail address you registered with is enough to find your account. Nobody here will ever ask for your password, and you should not share it with anyone. A payment reference helps too if the question is about money.

trustWhat happens when I write in my own language?+

Answers come in English, German, Finnish and Norwegian, so a British player is served in English as standard. Hours stay the same whichever language you pick. It is worth saying at the start which one you would rather use.

trustWhat if the first reply does not solve it?+

Reply to the thread and ask for it to be escalated to a supervisor, saying plainly what is still unresolved. Complaints go to our team first, and you get a written outcome you can keep. If that response leaves you unhappy, you can take the matter to the UK Gambling Commission.

trustWhere do I check your licence before I play?+

1red Casino Ltd holds licence 24457-7599-R-107855 from the UK Gambling Commission. That is the body that oversees every bet placed by a player in the United Kingdom. The licence number is worth noting down if you ever need to raise something formally.

trustWhy should I close my account instead of just leaving it idle?+

Asking support to close it means you stop playing straight away and the remaining balance is returned to your payment method. Self-exclusion is the stricter route and can be set for a fixed period. Either way, nothing is reopened on a request you have already made.

Waiting For Us

How long will the answer take?

Nobody wants to sit waiting blind, so here is the usual speed of each route.

Live chat

Live chat24 hours a day, 7 days a week

Chat first reply1 minute

All times shownGMT

E-mail

E-mail[email protected]

E-mail reply6 hours

Phone

Phone+44 20 2912 6713

Phone wait1 minute

Before it becomes a problem, reach out

Independent organisations help with gambling problems and offer free, confidential support. GamCare, BeGambleAware and GAMSTOP sit outside the casino and work in the United Kingdom.

GamCare. Offers free, confidential advice and counselling for anyone worried about their gambling, including a helpline and chat.

BeGambleAware. Provides practical information, self-assessment tools and local support to help you stay in control of play.

GAMSTOP. Lets you self-exclude from all UK-licensed gambling sites in one place, blocking your access online.

Still Unhappy?

A fair hearing, and a way past us

Being told no is not the end of it, and a written path exists after that answer.

You have just been told no

Start with the same support team and describe what went wrong in plain words. They log it, look at the account activity and reply with what they found.

The reference to keep

A reference number lands in your inbox with the reply, so keep that e-mail. It holds the deadline we work to and the name handling your case.

When the first answer fails

Ask support to pass the case to a manager if the answer still feels wrong. A second look follows, and the outcome arrives in writing within eight weeks.

After our final word

1red Casino complaints go to the UK Gambling Commission once our own process ends, and GamCare, BeGambleAware or GAMSTOP help with gambling harm alongside it.